E-commerce API Services - Auto-generated Documentation v0.0.0

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E-commerce API Services - Auto-generated Documentation / SupportAnalyticsApiService / SupportAnalyticsApiService

Class: SupportAnalyticsApiService

Defined in: SupportAnalyticsApiService.ts:18

SupportAnalyticsApiService - 支援分析 API 服務 基於現有分析視圖提供零資料表擴展的分析功能

Extends

• BaseApiService<any, any>

Constructors

Constructor

new SupportAnalyticsApiService(supabase): SupportAnalyticsApiService

Defined in: SupportAnalyticsApiService.ts:19

Parameters

supabase

SupabaseClient

Returns

SupportAnalyticsApiService

Overrides

BaseApiService<any, any>.constructor

Properties

supabase

protected supabase: SupabaseClient

Defined in: base/BaseApiService.ts:11

Inherited from

BaseApiService.supabase

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tableName

protected tableName: string

Defined in: base/BaseApiService.ts:12

Inherited from

BaseApiService.tableName

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viewName?

protected optional viewName: string

Defined in: base/BaseApiService.ts:13

Inherited from

BaseApiService.viewName

Methods

applySearch()

protected applySearch(query, _search): any

Defined in: base/BaseApiService.ts:192

應用搜尋條件（子類別可覆寫）

Parameters

query

any

_search

string

Returns

any

Inherited from

BaseApiService.applySearch

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create()

create(entity): Promise<ApiResponse<any>>

Defined in: base/BaseApiService.ts:107

建立新資料

Parameters

entity

Partial<TEntity>

Returns

Promise<ApiResponse<any>>

Inherited from

BaseApiService.create

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delete()

delete(id): Promise<ApiResponse<boolean>>

Defined in: base/BaseApiService.ts:161

刪除資料

Parameters

id

string

Returns

Promise<ApiResponse<boolean>>

Inherited from

BaseApiService.delete

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findById()

findById(id): Promise<ApiResponse<any>>

Defined in: base/BaseApiService.ts:82

根據 ID 查詢單筆資料

Parameters

id

string

Returns

Promise<ApiResponse<any>>

Inherited from

BaseApiService.findById

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findMany()

findMany(options): Promise<ApiResponse<any[]>>

Defined in: base/BaseApiService.ts:24

查詢多筆資料

Parameters

options

QueryOptions = {}

Returns

Promise<ApiResponse<any[]>>

Inherited from

BaseApiService.findMany

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getAgentMetrics()

getAgentMetrics(): Promise<ApiResponse<AgentMetrics[]>>

Defined in: SupportAnalyticsApiService.ts:135

獲取客服人員績效指標

Returns

Promise<ApiResponse<AgentMetrics[]>>

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getAgentStatusDistribution()

getAgentStatusDistribution(): Promise<ApiResponse<AgentStatusDistribution[]>>

Defined in: SupportAnalyticsApiService.ts:158

獲取客服狀態分佈

Returns

Promise<ApiResponse<AgentStatusDistribution[]>>

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getConversationHourlyHeatmap()

getConversationHourlyHeatmap(): Promise<ApiResponse<ConversationHourlyHeatmap[]>>

Defined in: SupportAnalyticsApiService.ts:109

獲取時段熱力圖數據

Returns

Promise<ApiResponse<ConversationHourlyHeatmap[]>>

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getConversationStatusDistribution()

getConversationStatusDistribution(): Promise<ApiResponse<ConversationStatusDistribution[]>>

Defined in: SupportAnalyticsApiService.ts:182

獲取對話狀態分佈

Returns

Promise<ApiResponse<ConversationStatusDistribution[]>>

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getConversationSummaryDaily()

getConversationSummaryDaily(dateRange?): Promise<ApiResponse<ConversationSummaryDaily[]>>

Defined in: SupportAnalyticsApiService.ts:75

獲取對話日常摘要數據

Parameters

dateRange?

end

string

start

string

Returns

Promise<ApiResponse<ConversationSummaryDaily[]>>

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getQueryBuilder()

protected getQueryBuilder(): QueryBuilder<any>

Defined in: base/BaseApiService.ts:184

獲取查詢建構器

Returns

QueryBuilder<any>

Inherited from

BaseApiService.getQueryBuilder

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getResponseTimePercentiles()

getResponseTimePercentiles(): Promise<ApiResponse<any[]>>

Defined in: SupportAnalyticsApiService.ts:260

獲取回應時間百分位數數據

Returns

Promise<ApiResponse<any[]>>

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getResponseTimeTrends()

getResponseTimeTrends(dateRange?): Promise<ApiResponse<ConversationSummaryDaily[]>>

Defined in: SupportAnalyticsApiService.ts:208

獲取回應時間趨勢數據

Parameters

dateRange?

end

string

start

string

Returns

Promise<ApiResponse<ConversationSummaryDaily[]>>

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getSupportAnalyticsOverview()

getSupportAnalyticsOverview(dateRange?): Promise<ApiResponse<SupportAnalyticsOverview>>

Defined in: SupportAnalyticsApiService.ts:30

獲取支援分析總覽數據

Parameters

dateRange?

end

string

start

string

Returns

Promise<ApiResponse<SupportAnalyticsOverview>>

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handleError()

protected handleError(error): ApiResponse<any>

Defined in: base/BaseApiService.ts:200

統一的錯誤處理

Parameters

error

any

Returns

ApiResponse<any>

Inherited from

BaseApiService.handleError

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mapDbToEntity()

protected mapDbToEntity(dbEntity): any

Defined in: SupportAnalyticsApiService.ts:23

將資料庫實體轉換為前端實體 子類別必須實作此方法

Parameters

dbEntity

any

Returns

any

Overrides

BaseApiService.mapDbToEntity

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mapEntityToDb()

protected mapEntityToDb(entity): Partial<TDbEntity>

Defined in: base/BaseApiService.ts:226

將前端實體轉換為資料庫實體 子類別可覆寫此方法

Parameters

entity

Partial<TEntity>

Returns

Partial<TDbEntity>

Inherited from

BaseApiService.mapEntityToDb

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update()

update(id, updates): Promise<ApiResponse<any>>

Defined in: base/BaseApiService.ts:132

更新資料

Parameters

id

string

updates

Partial<TEntity>

Returns

Promise<ApiResponse<any>>

Inherited from

BaseApiService.update